...

They have to start the application over.

Request Amount cannot be amended lower

When the request is approved, there are payments generated and the amount we are amending to cannot be less than the sum of all payments. So, one way to solve it is to go into payments -> select and cancel a few payments one by one (it can’t be done as bulk: ugh!!!) until the sum is as most the amount of amend. Then you can go back and BB allows you to amend the amount.

A note: even rolling it back to pending won’t let you change the amount.