• Verify you are connected to the internet
• Verify the Intelligent hub client in in the system tray
• Launch Workspace one Intelligent Hub buy double clicking on the system tray or open the "Workspace one Intelligent Hub"
  • Windows - Click on you name at the bottom
    • verify Network status as connected
    • Click Sync Device
      
  • Mac - Click on Support
    • verify device says Enrolled
      
    • Sync Device form System Tray
      

https://techzone.vmware.com/troubleshooting-windows-10-workspace-one-operational-tutorial#_1093990