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There are two ways to access the customer portal

By clicking on the hyperlink in the email:

SMPH IT Knowledge Base > Jira Customer portal view > image2022-5-25_9-4-18.png

This will take you directly to that tickets view.

2. Got to the URL https://jira.med.wisc.edu/servicedesk/customer/user/login?destination=portals and log in using netid.

On the top right click the request button to view all your requests to Jira.

SMPH IT Knowledge Base > Jira Customer portal view > image2022-5-25_9-3-58.png

This view will show all the tickets you are associated with.

SMPH IT Knowledge Base > Jira Customer portal view > image2022-5-25_9-7-45.png

Click onto a ticket to view all the comments and add a new one,