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Instructions for SMPH students to obtain remote access to HealthLink from one personally owned Windows or Apple laptop device.  Read through this information carefully and follow each step if you would like to obtain remote access to HealthLink.

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Step 1 - Agreement and Training

1. Complete the remote access training in Canvas from the course titled "HealthLink Remote Access Training" (https://canvas.wisc.edu/courses/123966) and save a copy of your completion certificate.
2. Read and complete the attached Using the following link, attach a copy of the completed certificate from Step 1 and sign the SMPH Medical Student Remote Access Acknowledgement located here: SMPH Medical Student Remote Access Acknowledgement and scan the document to an electronic file. During COVID-19 please sign this document electronically.
   1.  Note:  you will not be able to connect to SMPH VPN (Step 3) until the above form is received and validated by SMPH Shared Services IT.  Step 2 can (and should) be completed while waiting for confirmation email.  
   2.  Upon approval, A confirmation email will be sent to the email address entered on the form from the SMPH Shared Services IT ticketing system (Jira).
   3.  Please be patient!  It can take several days for the request to be processed.  Typical turnaround time is within five business days, but high volume can extend this time frame.

Step 2 - Computer Setup

1. Update your system
   1. If your laptop is not
   already
   1. compliant with the security requirements described in the acknowledgement and enrollment instructions, update your laptop to meet those requirements. Assistance is available from the DoIT Helpdesk (https://it.wisc.edu/services/help-desk) or the SMPH IT Shared Services Helpdesk - support@med.wisc.edu.
   2. Please note
   that you may
   1. , if you are running Windows 10 Home edition, you will need to upgrade your Windows
   program
   1. Operating System to Windows 10 for Education to support the
   necessary
   1. required encryption. See the attached instructions for Windows 10 Education Upgrade.
2. Using the instructions applicable to your operating system, enroll your laptop the UW Health Workspace ONE device security system. See the attached instructions. There is a separate PDF of instructions for Macs and for PCs.
3. Enroll your device in Workspace One
   1. Windows Instructions: Student Workspace ONE Enrollment for Windows 
   2. Mac Instructions: Student Workspace ONE Enrollment for macOS
4. Install UW-Madison VPN Client (Palo Alto GlobalProtect)Setup the UW-Madison WiscVPN (Palo Alto GlobalProtect) per the instructions found here - UW-Madison WiscVPN (
   1. Windows Instructions:  
   NOTE: During COVID-19, ServiceNow is now available remotely, if you use the UW-Madison WiscVPN (
   1. https://kb.wisc.edu/
   90370)Log in to UW Health’s ServiceNow system and submit your request for remote access.  
   
   1. 91915
   2. Mac Instructions:  
   1. https://kb.wisc.edu/
   90370) on your personal device.  Alternatively, access is still available from a computer physically connected to the UW Health, or SMPH network.
   1. Log in using your UW Health credentials at https://uwhealth.service-now.com/sp.
   2. Search for “Generic Request” and select the basic form (not the Generic Request - IS Internal form)
   3. Complete the form as follows:
      1. Under "Brief description of your Request" write: "Medical Student remote access request"
      2. Under "Please provide additional information about your Request" state: "I am requesting remote access from my laptop. I have enrolled my laptop in Workspace ONE."
   4. Attach TWO documents to the ticket using the paperclip icon:
      1. Remote Access Training Certificate
      2. Remote Access Acknowledgement
   5. Use the Submit button to pass your request to UW Health.
   1. 73116

Step 3 - Connect to SMPH VPN

1. Connect to SMPH VPN (Palo Alto GlobalProtect)
   1.  Instructions: Connecting to SMPH VPN for Medical Students
      *Note:  The VPN Connection will not work until SMPH Shared services has received and approved your SMPH Medical Student Remote Access Acknowledgement from step 1.3 above.

Step 4 - Setup UW Health Multi-Factor Authentication

1. Instructions found here: per the instructions found on UConnect -  https://uconnect.wisc.edu/depts/uwhealth/information-services/multi-factor-authentication/.
   1. Please note this site is only accessible remotely via
   the UW-Madison WiscVPN (https://kb.wisc.edu/90370) and is different than the Multi-Factor Authentication provided via DUO for UW Madison.

UW Health will validate the training, acknowledgement and enrollment requirements are complete, and will then enable your remote access.  You will receive an email from ServiceNow once your request is processed.  

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1. 1. Palo Alto GlobalProtect and SMPH VPN. 
      

Step 5 - Connect to HealthLink

1. Instructions: Connecting to UW HealthLink for SMPH Students

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