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Directions for either iOS or Android are here: https://kb.wisc.edu/page.php?id=53067 or here: https://support.microsoft.com/en-us/office/outlook-for-ios-and-android-help-cd84214e-a5ac-4e95-9ea3-e07f78d0cde6?redirectsourcepath=%252fen-us%252flearn%252foutlook-for-ios-and-android-faq&ui=en-us&rs=en-us&ad=us
MacMail on laptop or desktop
Modern authentication means that the password is no longer stored on the device, depending on how the account was set up in MacMail your Wisc email may need to be taken out and re-added on the computer. Mail and calendar items are stored on the server, so deleting the account shouldn't get rid of any email or calendar items, they will repopulate when the account is re-added. If you are at all concerned about losing any emails, you should save the emails to another location, follow the instructions here to do that: https://support.apple.com/guide/mail/move-or-copy-emails-mlhlp1000/14.0/mac/11.0
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You MUST be on Mac OS 10.14 (Mojave) or later (10.15, Catalina will work too) for modern authentication to work on your Mac. |
To remove your Wisc email from your MacMail
In the Mail app
on your Mac, choose Mail > Preferences, then click Accounts.Select an account, then click the Remove button
.Note: If the account is used by other apps on your Mac, you’re asked to remove the account in Internet Accounts System Preferences. Click the button to open Internet Accounts, then deselect the Mail checkbox for the account. To stop using the account in all apps, make sure the account is selected, then click the Remove button
.
To add your Wisc email to your MacMail follow the step by step directions here: https://kb.wisc.edu/page.php?id=28141
Using the Outlook client on your Mac
If you have Office 365 on your Mac, open Outlook it should prompt for your email - use your NetID@wisc.edu for your email (even if you have a firstname.lastname@wisc.edu do not use that format), it will then run through the setup and the NetID login page for Duo will come up - login and accept the Duo prompt to finish setting up the account in Outlook. It may take a little time to finish bringing in all of your email and calendar items, usually things start appearing right away, but it may take 15 minutes or more to finish getting everything. Step by step directions are here: https://kb.wisc.edu/page.php?id=44798