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There might be different reasons why a requirement doesn't show up.
1- Make sure they are clicking the proper buttons to see it. Look at this page for explanation:
https://confluence.med.wisc.edu/x/GQB7Ag
2- Next checkpoint First checkpoint should be to see if the requirement's account is linked to the correct grantee. If not, then transfer it. To do so, search for the grant, then choose it (don't open it, just check the checkbox beside it) and from the left hand side menu click "Requirements". Then check the checkbox beside the requirement that is invisible to the client and from the ribbon menu > Actions > click the Transfer Grantee Account. This will show who is assigned to that particular requirement. If incorrect, it can be corrected there.
3- Make sure the requirement has been published
4- Make sure the requirement has not been submitted already. IF it is, you can open it up for resubmission, but it will notify the grantee.
5- If the above action doesn't work, then contact Blackbaud Customer Service.
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