- Customer Portal for submitting tickets (Click NETID button before logging in) https://jira.med.wisc.edu/servicedesk/customer/user/login?destination=portals
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- SMPH IT Shared Services Overview:
https://docs.google.com/presentation/d/1TyGwa7vBv6do104SjkoOjw2FG3ybIIl7/edit?usp=sharing&ouid=100988652382354885635&rtpof=true&sd=true
- Ordering Process for IT Purchases and Recommended Lab Computers (requests should come from Lab P.I. or Lab Manager) https://confluence.med.wisc.edu/x/XoKdAw
- Accessing your Research Drive when you are away from the office from a PC (LABS) -
https://confluence.med.wisc.edu/x/hADPAQ
- Accessing your Research Drive when you are away from the office from a Mac (LABS) -
https://confluence.med.wisc.edu/x/lADPAQ
- Adding a Lab Printer on a personal Mac (LABS)
https://confluence.med.wisc.edu/x/N4C0
- Adding a Lab Printer on a personal PC (LABS) (No Longer Supported) (See this article as an alternative):
https://confluence.med.wisc.edu/x/OYC0oogwBQ
- Accessing your SMPH Windows desktop when you are away from the office from Windows -
https://confluence.med.wisc.edu/x/3oG2AQ(will be available when onboarding is finished)
- Accessing your SMPH Windows desktop when you are away from the office from a Mac -
https://confluence.med.wisc.edu/x/QYK2AQ(will be available when onboarding is finished)
- Accessing your SMPH Mac desktop when you are away from the office from a Mac (or PC) -
https://confluence.med.wisc.edu/x/WIK2AQ(will be available when onboarding is finished)
- Azure Remote Lab PC Access
https://confluence.med.wisc.edu/x/oogwBQ
- Remote Working and Learning - Tools to Access Campus Resources Remotely -
https://kb.wisc.edu/helpdesk/page.php?id=10038
- Campus Licensed Software (Work vs Personal Options licensing Options listed within)
https://it.wisc.edu/services/software/
- Obtaining a Graphpad Prism license through Campus
https://docsforms.google.com/forms/d/e/1FAIpQLSdp_HvW092VSsnK3riL1oxVpMv2LJsvLaBWVDZjpRwAeEGe6A/viewformgle/899YdWiC7UJsAB6u8
- Obtaining a FlowJo license through Campus
https://cancer.wisc.edu/research/resources/flow/flowjo/
- Obtaining an Endnote license through Campus
https://www.library.wisc.edu/researchsupport/collecting-organizing-analyzing-information/citation-managers/endnote/
- UW Madison Electronic Lab Notebook Use
https://eln.wisc.edu/
- Gaining temporary administrator rights for Lab PCs when software needs to be
installed:
https://itconfluence.med.wisc.edu/ad/tempadmin.php(This page will give you 5 minute credentials to
use for the pop-up boxes that come up during software installs asking for elevated credentials. The
page can be refreshed as needed. Access needs to be requested by the Lab P.I.)
- Ordering Process for IT Purchases and Recommended Lab Computersx/DoDjAg
-Gaining temporary administrator rights for Lab Macs when software needs to be installed:
https://confluence.med.wisc.edu/x/LYQwBQ
- Changing GlobalProtect to SMPH VPN (PC)
https://confluence.med.wisc.edu/x/A4OdAw
-Changing GlobalProtect to SMPH VPN (Mac)
https://confluence.med.wisc.edu/x/XoKdAw3IKdAw