- Customer Portal for submitting tickets (Click NETID button before logging in) https://jira.med.wisc.edu/servicedesk/customer/user/login?destination=portals
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- SMPH IT Shared Services Overview:
https://docs.google.com/presentation/d/1TyGwa7vBv6do104SjkoOjw2FG3ybIIl7/edit?usp=sharing&ouid=100988652382354885635&rtpof=true&sd=true
- Ordering Process for IT Purchases and Recommended Lab Computers (requests should come from Lab P.I. or Lab Manager) https://confluence.med.wisc.edu/x/XoKdAw
- Accessing your Research Drive when you are away from the office from a PC (LABS) -
https://confluence.med.wisc.edu/x/hADPAQ
- Accessing your Research Drive when you are away from the office from a Mac (LABS) -
https://confluence.med.wisc.edu/x/lADPAQ
- Adding a Lab Printer on a personal Mac (LABS)
https://confluence.med.wisc.edu/x/N4C0
- Adding a Lab Printer on a personal PC (LABS) (No Longer Supported) (See this article as an alternative):
https://confluence.med.wisc.edu/x/OYC0oogwBQ
- Accessing your SMPH Windows desktop when you are away from the office from Windows
https://confluence.med.wisc.edu/x/3oG2AQ(will be available when onboarding is finished)
- Accessing your SMPH Windows desktop when you are away from the office from a Mac
https://confluence.med.wisc.edu/x/QYK2AQ(will be available when onboarding is finished)
- Accessing your SMPH Mac desktop when you are away from the office from a Mac (or PC)
https://confluence.med.wisc.edu/x/WIK2AQ(will be available when onboarding is finished)
- Azure Remote Lab PC Access
https://confluence.med.wisc.edu/x/oogwBQ
- Remote Working and Learning - Tools to Access Campus Resources Remotely -
https://kb.wisc.edu/helpdesk/page.php?id=10038
- Campus Licensed Software (Work vs Personal licensing Options listed within)
https://it.wisc.edu/services/software/
- Obtaining a Graphpad Prism license through Campus
https://docsforms.google.com/forms/d/e/1FAIpQLSdp_HvW092VSsnK3riL1oxVpMv2LJsvLaBWVDZjpRwAeEGe6A/viewformgle/899YdWiC7UJsAB6u8
- Obtaining a FlowJo license through Campus
https://cancer.wisc.edu/research/resources/flow/flowjo/
- Obtaining an Endnote license through Campus
https://www.library.wisc.edu/researchsupport/collecting-organizing-analyzing-information/citation-managers/endnote/
- UW Madison Electronic Lab Notebook Use
https://eln.wisc.edu/
- Gaining temporary administrator rights for Lab PCs when software needs to be
installed:
https://confluence.med.wisc.edu/x/DoDjAg
- Changing GlobalProtect to SMPH VPN (PC)Gaining temporary administrator rights for Lab Macs when software needs to be installed:
https://confluence.med.wisc.edu/x/A4OdAwLYQwBQ
-Changing Changing GlobalProtect to SMPH VPN (MacPC)
https://confluence.med.wisc.edu/x/3IKdAw
Note: Access to this temp admin credential generation resource must be requested by the Lab P.I.
The above page generates temporary (5 minute duration) admin credentials, to use for the prompts that come up during software installs asking for elevated credentials. Fresh credentials can be generated as needed.
-Changing GlobalProtect to SMPH VPN (Mac)
- Ordering Process for IT Purchases and Recommended Lab Computers
https://confluence.med.wisc.edu/x/XoKdAw3IKdAw