SMPH Medical Student Health Link Remote Access

Instructions for Medical Students to obtain remote access to HealthLink from one personally owned device.  Read through this information carefully and follow each step if you would like to obtain remote access to HealthLink.  Please note that this remote access is only currently available for students actively enrolled in Phase 2 or Phase 3 of the ForWard curriculum.

Steps to complete for access:

1. Complete the remote access training in Canvas from the course titled "HealthLink Remote Access Training" (https://canvas.wisc.edu/courses/123966) and save a copy of your completion certificate.
2. Read and complete the attached SMPH Medical Student Remote Access Acknowledgement and scan the document to an electronic file. Scanners are available in Ebling Library.
3. If your laptop is not already compliant with the security requirements described in the acknowledgement and enrollment instructions, update your laptop to meet those requirements. Assistance is available from the DoIT Helpdesk (https://it.wisc.edu/services/help-desk). Please note that you may need to upgrade your Windows program to Windows 10 for Education to support the necessary encryption. See the attached instructions for Windows 10 Education Upgrade.
4. Using the instructions applicable to your operating system, enroll your laptop the UW Health Workspace ONE device security system. See the attached instructions. There is a separate PDF of instructions for Macs and for PCs.
5. Log in to UW Health’s ServiceNow system and submit your request for remote access.  
   NOTE: ServiceNow is not available over the general internet or from UW-Madison campus locations outside SMPH.  You must use a computer that is physically connected to the UW Health or SMPH network. ServiceNow is available from all the Ebling Library student machines (iMacs) as well as the other machines provided in classrooms in the HSLC. 
   1. Log in using your UW Health credentials at https://uwhealth.service-now.com.
   2. Search for “Generic Request” and select the basic form (not the IS Internal form)
   3. Complete the form as follows:
      1. Under "Brief description of your Request" write: "Medical Student remote access request"
      2. Under "Please provide additional information about your Request" state: "I am requesting remote access from my laptop. I have enrolled my laptop in Workspace ONE."
   4. Attach TWO documents to the ticket using the paperclip icon:
      1. Remote Access Training Certificate
      2. Remote Access Acknowledgement
   5. Use the Submit button to pass your request to UW Health.

UW Health will validate the training, acknowledgement and enrollment requirements are complete, and will then enable your remote access.  You will receive an email from ServiceNow once your request is processed.  

 Please be patient.  It could take several days for UW Health to process requests if they receive many at one time.  Typical turnaround time is within five business days, but high volume can extend this timeframe.