- Verify you are connected to the internet
- Verify the Intelligent hub client in in the system tray
- Launch Workspace one Intelligent Hub buy double clicking on the system tray or open the "Workspace one Intelligent Hub"
- Windows - Click on you name at the bottom
- verify Network status as connected
- Click Sync Device
- Mac - Click on Support
- verify device says Enrolled
- Sync Device form System Tray
- verify device says Enrolled
- Windows - Click on you name at the bottom
https://techzone.vmware.com/troubleshooting-windows-10-workspace-one-operational-tutorial#_1093990